Refund Policy
This policy explains how Jams&Study may handle refund questions related to digital products, mentorship payments, and extended programs.
Digital products
Low-ticket digital offers, including starter packs and practice access products, may be non-refundable once access has been delivered, except where required by law or where a billing error has occurred.
Any platform-specific rules for app checkout or future payment providers should be incorporated into the final refund policy once those flows are live.
Mentorship and premium programs
Mentorship, skill diagnosis, and premium program payments may be reviewed case by case, especially where work has not yet begun or where a scheduling or billing issue prevented delivery.
Before launch, final policy language should align with actual service delivery terms, payment provider requirements, and local consumer protection rules.
How to request support
Users should submit refund or billing questions through the contact form or official email address with their name, purchase details, and a short explanation of the issue.
Jams&Study should aim to review billing questions promptly and document the final support process before public launch.